Privacy Policy

Mallow Early Learning ("Mallow", "we", "us") respects your privacy. This page explains, in plain language, what personal information we collect through this website, why we collect it, and what you can do about it. We handle personal information in line with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

What we collect

The only place this website asks for personal information is the tour enquiry form. When you submit that form, you may give us:

• the name of the child you are enquiring about
• your name (the parent or guardian making the enquiry)
• your email address
• your phone number
• any message or details you choose to type into the form

You do not have to give us this information, but if you leave it out we may not be able to respond to your enquiry or book your tour.

Why we collect it

We use the information you give us only to:

• reply to your enquiry and arrange a centre tour
• answer questions about enrolment, fees, and availability
• keep a record of our contact with you about your enquiry

We do not use your information for anything you would not reasonably expect when making an enquiry with an early learning centre.

We do not sell your information

We do not sell, rent, or trade your personal information to anyone. We do not share it for advertising. We may share it only with the people and services that help us run our centres and respond to you, such as our staff and the email or booking tools we use to manage enquiries, and only so they can do that work on our behalf. We may also disclose information if the law requires us to.

How we keep it safe

We take reasonable steps to protect your information from loss, misuse, and unauthorised access. When you submit the enquiry form, the connection to our website is encrypted. We keep your information only for as long as we need it to handle your enquiry and meet our record-keeping obligations, and then we remove it.

Children's information

A child's name may be collected through the enquiry form, but it is always provided by you, the parent or guardian, as part of your enquiry. The website does not ask children to enter their own details.

Cookies and analytics

This website uses an embedded Google Maps frame on our centre pages so you can find us. Loading that map may involve Google in line with Google's own privacy terms. We do not place advertising trackers on this site.

Accessing or deleting your information

Under the Australian Privacy Principles you can ask us to see the personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. To make any of these requests, email us at hello@mallowmontessori.com.au. We will action your request within a reasonable time and at no cost.

Complaints

If you think we have mishandled your personal information, please contact us first at hello@mallowmontessori.com.au so we can try to put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact us

For any privacy question, email hello@mallowmontessori.com.au.